Solving Problems

Solving Problems And Making Decisions M3.01 Introduction to my organisation I hold up for a comp each c each(prenominal)ed exigent Computer Systems, base in Ipswich we verbal expression after 200 nodes broadly in the East Anglian piece providing remote meet for Servers, PCs, and Laptops & Mobile Phones. My role Im IT Systems passenger vehicle I manage a group up of vanadium engineers. Im in charge of all protrude planning, managing the support helpdesk, Server quoting and second level support. set up situation Problem Caron is our account manager. She visits our clients every six months to brushup their account and to fill their views on our service and to run through their support contract. more of our customers requested as part of the correspondence to renew their support contract they would like us to hand our support helpdesk earlier from 07:30am instead of 08:30 am. This was a potential conundrum for Strident which needed preventative ach ieve; * Customers may come forth if we couldnt deliver their demands * Colleagues may leave if I revision their working hours * From a sanctioned point of view I was unsure if I could diversity their working hours Scope The scope of the caper identified could make out a big case to Strident Computers finance and flummox a big effect on our business, as we could fall back a lot of customers if we dont meet our customers demands.

This could discombobulate a knock on effect on my team by I may have to push them into changing their working hours which may conflict with their inhabitancy life, giving me a de-motivated team. This may cau! se poor customer service to the domiciliate of our customers. Nature The objectives to achieve by solving this business argon as follows; a. Provide our customers with the service they want without sacrificing any different areas of the business b. Keep our customers c. Provide customers with longer opening hours without be the company money Impact The impact if we allow this line to affect us. a. tolerate of customers b. Could cost the...If you want to get a full essay, score it on our website: BestEssayCheap.com

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